A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
“The customer is always right” is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated seriously so that they should not feel […]
Irvine-based call-center operator Alorica Inc. is opening an office in Honduras to support increasing business opportunities there. The company said it plans to have about 200 employees in the San Pedro Sula office by the end of this year to cater to its “rapidly growing client base” and increased work for an existing client in […]
Two state agencies will provide more than a half-million taxpayer dollars to help a Philippines-based outsourcing company expand a small Madison call center, based on its pledge to add 286 jobs in three years starting at $11 per hour plus commission. SPi Global Madison, also known as Laserwords, provides call center services for Dish Network, […]
MERRILL — Church Mutual Insurance Co.’s national customer service center has been ranked among the top 25 in America by BenchmarkPortal, the company announced Thursday. Church Mutual, with headquarters in Merrill, was ranked between 11 and 25 among service groups of five to 100 full-time employees in Benchmark’s annual Top 100 Call Centers Contest. The […]
A company that provides outsourced customer service for global clients is planning to open a call center in Henrico County that will create about 500 jobs over the next two years. Read more
An Oklahoma debt collector who made waves in the Triad and elsewhere in the state two years ago with a high-profile tour of potential sites for a 2,000-employee call center is apparently still considering North Carolina for his company’s expansion. Read more
Large changes continue to afflict financial services firms around the world as they face increasing regulatory compliance challenges, increased competition, rising costs, pressures to transform their operations, and significant shifts in how they communicate with their clients. Broadridge Financial Solutions (BR) is a sleepy, under-the-radar name that commands a large competitive advantage. The company was […]
The consensus is in! Experts from TheDigest.com have determined the top 3 business VoIP providers of the year. After considering customer reviews, plan rates, help services, and quality of providers, the best 3 business VoIP providers stand as: Vonage, RingCentral, and Jive. VoIP, which stands for voice over internet protocol, is a digital phone system […]
Leading outsourced business solutions provider Open Access BPO now offers voice-based customer service in Vietnamese, Thai, Bahasa Malaysia, and Bahasa Indonesia. The four Asian languages will bolster the outsourcing firm’s multilingual call center unit, which originally offered its services in other Asian tongues namely Chinese, Japanese, Korean, and Tagalog, as well as Western languages including […]
