Message Center
Account Management
Sign Up Ribbon

Frequently Asked Questions

Below is a list of the most Frequently Asked Questions from businesses considering local answering service solutions from Centracomm. If you have a question that is not answered here, please call our sales team at 888-617-3234.

Can I give out or advertise the 800 number Centracomm provides with the service?

Yes.You can advertise the number, call forward to the number, or both.

How do your receptionists know what questions I need asked of the caller and what information I require?

Centracomm's virtual receptionist services are custom designed to your individual business requirements. Our programmers will design a screen layout that will enable our receptionists to ask the right questions, of the right people.

Can Centracomm process orders for my company?

Yes. Centracomm's systems allow us to be able to process most orders for your customers. We can even interface and process orders on your company website.

Can I forward my cell phone to your service?

Yes. In fact Centracomm's after hours answering service plans give you the ability to forward any number of business or personal lines to your exclusive toll free 800 number.

Can I receive a local telephone number?

Even better, Centracomm will supply you with a nationwide toll free 800 number to which you can forward your phone; advertise for people to call direct, or both. If you still want a local number to keep your "local presence" in place, simply advertise your existing local number and forward that number to Centracomm.

How long does it take to have an account activated and start service?

Depending upon the complexity of the account, usually within 24 hours.

Is this a long term contract?

No. Your Centracomm service operates on a month-to-month basis with a 30-day notice to cancel, whether it is a lawyer's or doctors answering service. There are no early termination fees. We have different "on-call" people that handle different types of calls. These people also rotate depending upon what day it is.

How does Centracomm get the message to the correct person?

Our automated Roster Service eliminates the risk normally associated with answering services relaying messages to the correct on-call employee. You supply Centracomm with your upcoming roster schedule and we will soft code your schedule into our system to minimize the risk of human error upon dispatch. The receptionists for our business answering service no longer need to "look up" who's on call because the system knows at any given moment, exactly who is on call and routes the call accordingly.

Can I change the "on-call" person at the last minute?

Yes. We understand that "on-call" schedules do change – that's just a reality. At anytime you can call your 800 number and advise the receptionist of the change.

Does Centracomm offer its services nationwide?

Yes. Because of Centracomm's advanced technologies it does not matter where your business is physically located.

Do you offer inbound customer service and support services?

Depending upon the complexity of your needs, Centracomm Answering Service can accommodate most support services.

What are the advantages of time based billing?

Centracomm service is charged on a "time used" approach. In other words you simply pay for what you use and not for what you thought you would use. We bill in increments, not rounding up to the next highest minute like most other answering services.

Check Out Live Call Demos

What Our Clients Say About Us

We have used Centracomm for several years and have found them to be a very reliable company. As a medical equipment company our clients need to know that we can be reached 24 hours a day. With Centracomm we receive our messages allowing us to respond to our clients all within a short time frame.
Tommy Faircloth, Owner
Professional Care Home Oxygen & Medical Equipment

Do You Have More Questions?

Request Information
Contact Green Ribbon