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Emergency Response

An Award-Winning Emergency Response Answering Service & Call Center

An answering service should measure up to the same high standards you’ve set for your own business
Centracomm will provide you with a live answering service solution that delivers significant efficiencies, real cost savings and enhanced features that other answering services simply do not offer. Unlike most other answering services, Centracomm personalizes the answering service experience to your company and your industry so that callers always encounter knowledgeable and professional customer service representatives and a 24 hour answering service.
Prompt and accurate communications are vital to all businesses. Studies indicate prospective property owners choose one management company over another not for quality and results alone, but because of the communications experiences their business associates, friends and family have received at one company versus another. Good word of mouth is critical. In most cases, the answering service takes equal the number of calls the office does during a full week. Once your office phone is forwarded, it is the responsibility of the answering service staff to act in your best interests, ensuring your existing customers, potential new customers and your employees are receiving world-class service and an immediate response.
Emergency Response

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What Our Clients Say About Us

Centracomm has handled our after hours phone service for over 10 years. Quality and customer satisfaction are critical factors that the care Hospice of Wake County provides to patients and families. Centracomm provides responsive, courteous and efficient after hour phone coverage. The team at Centracomm works hand-in-hand with our on call professionals and provides excellent service.
Betty P. Sawyer, RS, BSN
Performance Improvement
Hospice of Wake County

We have used Centracomm for several years and have found them to be a very reliable company. As a medical equipment company our clients need to know that we can be reached 24 hours a day. With Centracomm we receive our messages allowing us to respond to our clients all within a short time frame.
Tommy Faircloth, Owner
Professional Care Home Oxygen & Medical Equipment