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Superior Live Medical Answering Services for Physicians and Medical Agencies

A healthcare provider’s or physicians answering service should measure up to the same high standards of quality you’ve set for all other facets of your business.
Centracomm has offered live answering services for the medical community since 1994. No matter what type of practice or specialty you are in, Centracomm will provide you with the professional image and tools that you’ll need to keep your patients and your staff happy.
  • Develop customized call routing and scripting based upon practice’s requirements.
  • Ability to dispatch messages to any combination of devices or email addresses.
  • Ability to track urgent calls until message is confirmed by on call staff.
  • HIPAA trained staff for healthcare providers and doctors answering service requirements.
  • Staff are specifically trained in best practices of supporting patients and medical groups.

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  • Extensive experience in setting up customized programs for hospitals and large medical groups.
  • Automated on call rosters ensure the correct person is being contacted every time.
  • Automated message routing program eliminates human error when dispatching to multiple on call staff.
  • Voice mail screening is available to direct patients with their inquiries.
  • Voice mail will save you time and money by directing non urgent callers to leave a message in voice mail or to call back during normal business hours—urgent calls can push through to the receptionist.
  • Virtual receptionists can take routine messages and forward them via fax, email or CSV files directly to the office on a routine basis.
  • Ability to interface with web-based appointment schedulers.
Prompt and accurate communications are vital to your practice. Recent studies indicate patients choose one doctor over another not for clinical reasons, but because of the experience they had at the doctor’s office – scheduling appointments, receiving test results, renewing prescriptions or asking for a referral. In most cases, our doctor answering service takes calls for more than triple the number of hours the office does during a full week. Once your office phone is forwarded, it is the responsibility of the answering service staff to act in your interest, ensuring your patients receive world-class service.

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What Our Clients Say About Us

We have used Centracomm for several years and have found them to be a very reliable company. As a medical equipment company our clients need to know that we can be reached 24 hours a day. With Centracomm we receive our messages allowing us to respond to our clients all within a short time frame.
Tommy Faircloth, Owner
Professional Care Home Oxygen & Medical Equipment