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Home Health & Hospice

A Quality Answering Service & Call Center Company for Professional Health Care Offices

A healthcare provider’s or physicians answering service should measure up to the same high standards of quality you’ve set for all other facets of your business.
Home, Health and Hospice
Centracomm answering service company has been answering calls for home health and the hospice industry since 1994. No matter how large or small your agency may be, Centracomm will provide you with the professional image and tools that you’ll need to keep your patients, their families and your staff happy.
  • Develop customized call routing and scripting based upon practice’s requirements.
  • Ability to dispatch messages to any combination of devices or email addresses.
  • Ability to track urgent calls until message is confirmed by on call staff.
  • HIPAA trained staff
  • Staff are specifically trained in best practices of supporting patients and your staff.

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  • Extensive experience in setting up customized programs for your specific needs.
  • Automated on call rosters ensure the correct person is being contacted every time.
  • Automated message routing program eliminates human error when dispatching to multiple on call staff.
  • Voice mail screening is available to direct patients with their inquiries.
  • Voice mail will save you time and money by directing non urgent callers to leave a message in voice mail or to call back during normal business hours—urgent calls can push through to the receptionist.
  • Abilitgy to take routine messages and forward them via fax, email or CSV files directly to the office on a routine basis.
  • Ability to interface with web-based scheduling applications.
Prompt and accurate communications are vital to your business. Recent studies indicate patients choose one nursing service or hospice over another not for clinical reasons, but because of the experiences their friends and family have had at the agency. Good word of mouth is critical. In most cases, the answering service takes calls for more than triple the number of hours the office does during a full week. Once your office phone is forwarded, it is the responsibility of the answering service staff to act in your interest, ensuring your patients, their families and your on-call staff are receiving world-class service.

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What Our Clients Say About Us

The employees of Centracomm are highly professional and competent having shown themselves highly flexible in adjusting to the diverse work styles of the individual physicians in each call group.
Dr. Richard D. Serano
Highland Neurology Chief of Staff
Cape Fear Valley Health Services