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Nursing Agencies

Nationwide Answering Service Company For Nursing Agencies

A healthcare provider’s call answering service should measure up to the same high standards you’ve set for all other facets of your business.
Nursing Agencies
Centracomm answering service company has been answering calls for nursing agencies since 1994. No matter how large or small your agency may be, Centracomm will provide you with the professional image and tools that you’ll need to keep your patients, their families and your staff happy.
  • Develop customized call routing and scripting based upon agencies requirements.
  • Ability to dispatch messages to any combination of devices or email addresses.
  • Ability to track urgent calls until message is confirmed by on call staff.
  • HIPAA trained staff for healthcare and physicians answering service solutions.
  • Staff are specifically trained in best practices of supporting patients and agencies.

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  • Extensive experience in setting up customized programs for your specific agencies needs.
  • Automated on call rosters ensure the correct person is being contacted every time.
  • Automated message routing program eliminates human error when dispatching to multiple on call staff.
  • Voice mail screening is available to direct patients with their inquiries.
  • Voice mail will save you time and money by directing non urgent callers to leave a message in voice mail or to call back during normal business hours—urgent calls can push through to the receptionist.
  • Virtual receptionists can take routine messages and forward them via fax, email or CSV files directly to the office on a routine basis.
  • Ability to interface with web-based scheduling applications.
We offer a nationwide answering service that provides prompt and accurate communications for your agency. Studies indicate patients choose one agency over another not only for clinical reasons, but because of the experiences their friends and family have had between one agency versus another. Good word of mouth is critical. In most cases, our 800 answering service takes as many calls as the office does during a full week. Once your office phone is forwarded, it is the responsibility of the answering service staff to act in your interest, ensuring your patients, their families and your on-call staff are receiving world-class service.

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What Our Clients Say About Us

The courteous staff at Centracomm play a highly proactive role in fulfilling the expectations of our medical practice’s “On Call” protocol. Centracomm’s entire staff are trained to monitor the “On Call” needs of a medical practice to assure the correct physician is always “On Call”. Their attentiveness to detail is an invaluable attribute.
TWilliam J. Mountford, Jr.
Practice Administrator