Centracomm’s Award-Winning Customer Service Solutions for the Service Industries

A service business’ 24 hour answering service should measure up to the same high standards you’ve set for your own business.

Centracomm has been answering business telephones for the service industry since 1994. No matter how large or small your business may be, Centracomm will provide you with the professional image and the tools you’ll need to keep your business looking and sounding large and professional. More business more often is what you need, and that’s what we’ll help you achieve. Image, image, image! If you are currently using an answering machine or voice mail instead of our answering call center, you are missing opportunities with every missed call you experience. How many times have you lost money due to playing “phone tag”?

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The Basics

Calls answered by a professional and courteous receptionist in your company name.
Provides the image of a full time 24/7 office staff resulting in you acquiring new business.
Customized call routing and scripting based upon your own business requirements.
Routing calls the way you want and to the right staff member.
Ability to dispatch messages to any cell phone or email address.
Enabling you to react to situations and opportunities immediately.
Ability to patch callers directly to any phone.
Ability to take routine messages and forward them via fax, email or CSV files directly to the office.
Allows you to manage your time and be more productive and profitable.
Ability to interface with web-based scheduling applications.

Prompt and accurate communications are vital to all businesses. Studies indicate prospective property owners choose one management company over another not for quality and results alone, but because of the communications experiences their business associates, friends and family have received between one company versus another. Services such as our bilingual answering service solutions can help to provide clear communications. In addition, good word of mouth is critical. In most cases, the answering service takes equal the number of calls the office does during a full week. Once your office phone is forwarded, it is the responsibility of the answering service staff to act in your best interests, ensuring your existing customers, potential new customers and your employees are receiving world-class service and an immediate response. We are confident that we can tailor a customer service solution to meet your needs.

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What Our Clients Say About Us

The courteous staff at Centracomm play a proactive role in fulfilling the expectations of our medical practice’s “On Call” protocol. Centracomm’s entire staff are trained to monitor the “On Call” needs of a medical practice to assure the correct physician is always “On Call”. Their attentiveness to detail is an invaluable attribute.

TWilliam J. Mountford, Jr.
Practice Administrator