A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
“The customer is always right” is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated seriously so that they should not feel […]
Irvine-based call-center operator Alorica Inc. is opening an office in Honduras to support increasing business opportunities there. The company said it plans to have about 200 employees in the San Pedro Sula office by the end of this year to cater to its “rapidly growing client base” and increased work for an existing client in […]