Message Center
Account Management
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
— Mahatma Gandhi

The Customer is Always Right

“The customer is always right” is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated seriously so that they should not feel […]

Irvine Call-Center Operator Expands Into Honduras

Irvine-based call-center operator Alorica Inc. is opening an office in Honduras to support increasing business opportunities there. The company said it plans to have about 200 employees in the San Pedro Sula office by the end of this year to cater to its “rapidly growing client base” and increased work for an existing client in […]

Church Mutual call center named one of nation’s best

MERRILL — Church Mutual Insurance Co.’s national customer service center has been ranked among the top 25 in America by BenchmarkPortal, the company announced Thursday. Church Mutual, with headquarters in Merrill, was ranked between 11 and 25 among service groups of five to 100 full-time employees in Benchmark’s annual Top 100 Call Centers Contest. The […]

Broadridge: New Joint Venture And Overseas Expansion A Game Changer

Large changes continue to afflict financial services firms around the world as they face increasing regulatory compliance challenges, increased competition, rising costs, pressures to transform their operations, and significant shifts in how they communicate with their clients. Broadridge Financial Solutions (BR) is a sleepy, under-the-radar name that commands a large competitive advantage. The company was […]

Open Access BPO Fortifies Multilingual Call Center Services with Four More Asian Languages

Leading outsourced business solutions provider Open Access BPO now offers voice-based customer service in Vietnamese, Thai, Bahasa Malaysia, and Bahasa Indonesia. The four Asian languages will bolster the outsourcing firm’s multilingual call center unit, which originally offered its services in other Asian tongues namely Chinese, Japanese, Korean, and Tagalog, as well as Western languages including […]