24/7 Customer Support For Dental Offices
From setting appointments to middle of the night emergencies to new client intake processing, the amount of time the typical dental practice needs to spend on the phone is substantial. These phone calls are an important part not only of your clients’ customer service experience but are also essential components of keeping your business running and making sure you can see and treat patients in an efficient and effective fashion. At the same time, they can be an interruption to the real dental work you and your staff need to attend to.
The right inbound call center can offer 24/7 customer support for your dental office, ensuring that all callers receive the courtesy and prompt attention they deserve without draining your time and resources. A dental office answering service will help you make the most of your business, and help ensure your patients get the best care possible.
Custom Answering. Appointment Scheduling, and Outstanding Customer Service for Your Dentist Office
Providing top-notch customer service doesn’t have to mean spending top dollar. With customized greetings for every caller, your patients won’t ever know they’re not speaking with on-site staff, and with full capabilities to handle many calls without a transfer they’ll receive faster service without ever having to experience hold-times or automated phone systems.
Almost every visit to the dentist begins with a phone call. Our trained virtual receptionists can set appointments for your patients when they call in, but that’s just the beginning of what we can do for you and for visitors to your dental office. We can perform basic intake procedures, gathering information regarding patient identity, insurance, as well as their concerns and their cause for scheduling an appointment. This information will be transmitted to you securely however you choose on on a schedule that works for you, ensuring you have the information you need when you need and it without taking time away from your practice.
We can also help you handle after-hours emergency calls more efficiently and effectively. Calls will be directed as you instruct based on criteria you set—we can forward calls to on-call staff using a schedule you provide, refer patients to an emergency clinic or other office, or put calls through to your home or cell phone without revealing the number. Your patients will always be able to speak with a live person who records the details of the call, and you won’t be interrupted in your off hours unless a true emergency warrants it.
Support Your Dental Staff with a Customer Support Call Center
Whether you only want after-hours answering, would enjoy the benefits of 24/7 call answering, or want a plan custom built for your dental office, we can help. Call us today and see how our dental support specialists can keep you, your staff, and your patients smiling.