Our Telephone Answering Services in AlbanyжCall Center Solutions Give You Total Flexibility and Control
Centracomm will provide you with a live answering service solution that delivers significant efficiencies, real cost savings and enhanced features that other answering services simply do not offer. Unlike most other answering services in Albany, Centracomm personalizes the answering service experience to your company and your industry so that callers always encounter knowledgeable and professional customer service representatives and a 24 hour answering service.
- Toll Free 800# A toll free number that you can advertise and call forward to and is available throughout the US and Canada.
- Automated On-Call Rosters No more messages going to the wrong person.
- We’ll Interface with your Company Website We interact and assist your callers as they navigate their way around your website.
- Custom Account Design Our on-site specialists will custom design answering services to meet your business requirements.
- Calls are Never Put on Hold We never put your callers on hold to answer another incoming phone call.
- Emergency Response Specialists We create emergency response telephone answering services with dynamic automated back-ups to ensure emergencies do not become disasters!
- Live Operator Answering Services We have the fastest pick-up times in the answering service and outsourced call center industry.
- Multiple Message Dispatch Options Receive text messages via your pager, cell phone, email, fax or receive live calls directly to your cell or home phone.
- Specialty Call Screening More than just screening for urgent and non-urgent calls. At Centracomm, we believe in comprehensive contact center solutions, and we build the service to screen calls the way you want them screened.
- Voice Mail Service Features include simple push through options to a nationwide answering service and a live receptionist in an emergency.
- Medical, Legal, Small BusinessжWhether you need a HIPAA compliant answering serviceжfor a doctors office, a call center that understands legal terminology for law office support,жor simply need inbound call support for a small business then we have your solution at a price that makes sense. We offer bilingual services, order processing, appointment scheduling, and more!
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