A Bilingual Answering Service Can Work for You The majority of people living in the US can speak English well enough to conduct business, but there’s a sizable minority that prefers dealing in other languages, especially Spanish. If your business isn’t able to speak your customers’ language—literally—you’re missing out on revenue today and long-term repeat business […]
Inbound Call Support for Insurance Agencies Insurance is a high-stakes business; every customer and every call is important, and could make or lose a significant sum. You don’t want to trust inbound calls to an automated voice-mail system, because you know how important it is to your clients that they’re able speak with a real […]
Tips for Selling More Homes With a Real Estate Answering Service A missed call doesn’t just mean the possibility of a missed sale, which is bad enough as it is. It also means potentially missing out on all of the referral business a new client or a closed sale could have led to. When you’re […]
24/7 Customer Support For Dental Offices From setting appointments to middle of the night emergencies to new client intake processing, the amount of time the typical dental practice needs to spend on the phone is substantial. These phone calls are an important part not only of your clients’ customer service experience but are also essential […]
Using Answering Services for Direct Response Advertising Support You’ll never know how great your ad campaign is unless you’re tracking the results, and you’ll never be able to keep up with demand following successful advertising efforts if you spend all your time processing orders. You need an efficient way of completing sales in the wake […]
Absentee Reporting Services For Call Off From Work Employee calling to report absences from work are an ordeal all around. It can make employees nervous and it can make employers suspicious, and can lead to disputes down the line regarding the number of absences and whether or not an appropriate call was made to report an […]
Customer Support and Literature Request Services You want to get the word out about your business, but you don’t want to spend all of your time working with a phone under your ear. Customers and clients calling to learn more about what you can offer are a great thing—essential to your business, in fact—but that […]
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
“The customer is always right” is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated seriously so that they should not feel […]
Irvine-based call-center operator Alorica Inc. is opening an office in Honduras to support increasing business opportunities there. The company said it plans to have about 200 employees in the San Pedro Sula office by the end of this year to cater to its “rapidly growing client base” and increased work for an existing client in […]
Two state agencies will provide more than a half-million taxpayer dollars to help a Philippines-based outsourcing company expand a small Madison call center, based on its pledge to add 286 jobs in three years starting at $11 per hour plus commission. SPi Global Madison, also known as Laserwords, provides call center services for Dish Network, […]
